Conella. Conella Privacy notice

Privacy notice

Privacy and Cookie Policy

Last updated: July 2026

1. Introduction

At Conella, we take the privacy and security of personal information seriously.

This Privacy and Cookie Policy explains how we collect, use, store and protect personal information when you:

visit or use conellaholdings.com;
create or use a customer, practitioner or student account;
purchase products from us;
register for or access educational content, courses or services;
complete forms, questionnaires or assessments;
subscribe to our newsletters or marketing communications;
contact us or communicate with our team; or
otherwise interact with Conella.

Conella is a brand and trading name of EN Academy Ltd. In this policy, references to “Conella”, “we”, “us” or “our” mean EN Academy Ltd unless the context states otherwise.

For the purposes of UK data protection law, EN Academy Ltd is the data controller responsible for the personal information described in this policy.

If you have any questions about this policy or how we use your personal information, please contact us at:

Email: info@conellaholdings.com

EN Academy Ltd
Trading as Conella

Company number: 10222390

Registered office: 522676682

Trading address:
18 Hulham Road
Exmouth
Devon
EX8 3HS
United Kingdom

2. The Information We May Collect

The personal information we collect depends on how you interact with us.

We may collect:

Identity and contact information

This may include:

your name;
email address;
telephone number;
billing and delivery addresses; and
other contact information you provide to us.

Account information

If you create an account, we may collect:

your account details;
account preferences;
customer type;
practitioner or student status;
professional qualifications or training information;
practitioner relationships;
registered client relationships, where applicable; and
information relating to your use of account features and services.

Order and transaction information

This may include:

products or services purchased;
order history;
delivery information;
payment status;
refunds and returns;
discounts or promotional offers used; and
loyalty or reward information, where applicable.

We do not normally store complete payment card details ourselves. Payments may be processed securely by third-party payment service providers.

Practitioner and professional information

Where you apply for or use a practitioner account, we may collect information such as:

professional qualifications;
training;
professional status;
business or practice details; and
information necessary to assess eligibility for practitioner services, pricing or resources.

Educational and course information

Where you register for courses, training or educational services, we may collect:

course registrations;
learning progress;
assessment or quiz results;
submitted assignments;
certificates;
continuing professional development records; and
communications relating to your learning.

Information you choose to provide

You may choose to provide information when:

completing a form or questionnaire;
using an assessment service;
contacting our customer or practitioner support services;
submitting a review or testimonial;
responding to a survey; or
communicating with us.

Some information voluntarily provided through health, nutrition or lifestyle questionnaires may constitute special category personal data under UK data protection law.

Where we process special category personal data, we will only do so where we have an appropriate lawful basis and additional legal condition for processing.

Technical and website information

When you use our website, we may collect information such as:

IP address;
browser type;
device type;
operating system;
pages visited;
referring website;
date and time of visits;
website interactions; and
cookie and similar technology information.

3. How We Collect Your Information

We may collect personal information:

directly from you;
when you create or use an account;
when you place an order;
when you register for a course or service;
when you complete an assessment, questionnaire or form;
when you contact us;
automatically through your use of our website and permitted cookies;
from service providers acting on our behalf; or
from a practitioner or other person where there is a lawful and appropriate reason for them to provide the information to us.

Where another person provides personal information about you, they are responsible for ensuring that they have an appropriate lawful basis or authority to do so.

4. How We Use Personal Information

We may use personal information to:

provide and administer our website;
create and manage customer, practitioner and student accounts;
process and fulfil orders;
arrange delivery;
process payments, refunds and returns;
provide customer service;
respond to enquiries;
administer practitioner services and professional accounts;
provide educational courses and learning services;
maintain records of course progress, assessments and certification;
provide requested assessments or other account-based services;
personalise relevant aspects of our services;
communicate important information about orders, accounts or services;
maintain the security of our website and systems;
prevent and investigate fraud or misuse;
comply with legal, regulatory, accounting and tax obligations;
improve our products, services and website;
understand how our website and services are used; and
send marketing communications where we are legally permitted to do so.

We will not use personal information in a way that is incompatible with the purposes for which it was collected unless permitted or required by law.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Customer satisfaction Reviews

Customer satisfaction Reviews

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