This section offers quick access to many of the most frequently asked questions, received by our Customer Care Department from our customers. Should you not find a satisfactory answer to your enquiry, do please feel free to contact an operator through the Live Chat facility offered on this site or alternatively feel free to email us at email@example.com or call our Customer Support Line on 03333703256 (manned between 9am – 4pm Monday to Friday).
Q: When I place an order with you, are all the orders free of postage and packaging fees?
A: In answer to your question, if within the UK mainland, all our own branded products are available to you without incurring any additional postage fees, these are depicted by a product that start with a CH product code. However, we also offer other branded products, these are available at no extra postage cost unless otherwise stated. For products outside the UK mainland, postage applies and will be calculated at the time you place your proposed order.
Q: Do your products contain additives?
A: Whenever possible, we adhere to a policy, we refer to as “Justfil”, of producing products with minimal or no additives. However, although we try and avoid additives, sometimes a desirable material might come with what is referred to as compound ingredients, i.e., ingredients already used in their manufacture, if this is the only source of ingredient with optimum efficacy, we will use it. On the very rare occasion we do include a additive, there’s normally little alternative, and these are kept to the absolute minimum, and are always clearly stated.
Q: How long after receiving my goods, can I return a product to you?
A: In such circumstances you should always communicate your intent to return the goods, either by phone or via email firstname.lastname@example.org. You should give a clear reason why the products need to be returned, giving us an opportunity to rectify the issue where possible. Where appropriate, we may charge a re-stocking charge and the goods should be returned to us no later than 14 days from the date of delivery. Please note that it’s your responsibility to ensure the safe return of these goods, in good condition. This is best done within your account tab, and select the returns request option
Q: Do you use the finest natural ingredients within your products?
A: We have a stringent policy of only sourcing the very finest, biologically active ingredients that have been demonstrated to deliver an effective level of the nutrient required with optimum efficacy.
Q : Can we ask for nutritional guidance
A: yes, our team are ready to answer your questions in this area, ideally this would be the background information needed to make an informed choice about a supplement choice, rather than a full naturopathic consultation. We can put you in touch with a practitioner for this if required. You can call our nutritional advisors on 03333703256 and select the option for Nutritional Advice, if engaged leave a message and an operator will call you back.
Q: Are your products UK compliant
A: Well the regulation is a little like trying to hit a moving target, however, we submit all the appropriate labels for compliance review, and work in accordance with the approved listing of vitamins and minerals